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Office Address

36/C, Gali No. 1, Govindpuri, Kalkaji, New Delhi - 110019

Phone Number

+91 74888 21193

Email Address

info@shipmentsaathi.com

shipmentsaathi@gmail.com

Shipping Policy

Shipping Policy

Effective Date: July 2, 2025

At Shipment Saathi, we are committed to delivering your shipments quickly, safely, and efficiently. This Shipping Policy outlines our procedures, delivery timelines, charges, and service coverage.

1. Delivery Timelines

  • Same Day Delivery: Available for select serviceable zones in major cities.
  • Next Day Delivery: Applies to intra-city and select intercity shipments.
  • Standard Delivery: 2–5 business days depending on distance and region.

2. Shipping Areas

We currently serve all major cities across India including metro and Tier-2/3 locations. For remote or rural areas, delivery times may vary and additional surcharges may apply.

3. Shipping Charges

  • Shipping costs are calculated based on weight, distance, and speed of delivery.
  • All charges are displayed before final booking.
  • GST and applicable taxes will be added to the final price.

4. Pickup & Packaging

  • Our agents will pick up parcels from your door or warehouse, as per the selected option.
  • Customers are responsible for proper packaging unless availing our packaging services.
  • Improperly packed items may be refused or returned at sender’s risk.

5. Tracking & Updates

  • Each shipment includes a unique tracking ID.
  • Real-time tracking is available on our website and via email/SMS notifications.
  • For manual updates, contact us anytime.

6. Delivery Delays

While we aim to meet all delivery commitments, some delays may occur due to:

  • Natural disasters or adverse weather
  • Traffic, strikes, or political disruptions
  • Incorrect or incomplete address

Shipment Saathi will not be liable for delays beyond our reasonable control.

7. Damaged or Lost Items

  • In case of damage or loss, you must notify us within 48 hours of delivery.
  • Claims are processed based on declared value and eligibility.
  • Maximum liability is as per our Terms and Conditions.

8. Customer Support

Our support team is available 7 days a week for shipping-related inquiries, rescheduling, or complaints.

Thank you for trusting Shipment Saathi. We are dedicated to making your logistics experience fast, reliable, and hassle-free.